Clayton's Collision
Effective Date: Jan 1st, 2026
Welcome to Clayton's Collision
This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information through our website. By utilizing our Site, you agree to the terms outlined in this policy.
IMPORTANT NOTICE REGARDING TEXT MESSAGING
Clayton's Collision ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information:
Personal Information:
- Name, email address, phone number, vehicle information
- Insurance claim information when you request a repair estimate
- Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information:
- IP address, browser type, device information
- Website usage patterns and analytics
- Cookies and similar technologies
Customer Communication:
- Records of inquiries and estimate requests
- Appointment details and repair preferences
- Repair history, photo documentation, and feedback
2. How We Use Your Information
We use collected data for:
- Providing and improving our auto body and collision services
- Communicating with you about your vehicle estimates, repair status, and appointments
- Coordinating with insurance providers upon your request
- Enhancing website functionality and user experience
- Ensuring security and fraud prevention
- Maintaining records of your communication preferences and consent
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, vehicle status updates, and customer support.
Opt-In & Consent:
- You will only receive messages if you have explicitly opted in
- We maintain timestamped records of all opt-in actions
- We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions:
- You can cancel SMS notifications at any time by replying "STOP"
- You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
- All opt-out requests are processed immediately.
Message Frequency & Content:
- Message frequency varies based on your active repair status and estimate requests
- Messages will be directly related to the vehicle services you have requested
- We do not send promotional content without specific consent
Help & Support:
Reply "HELP" for assistance or contact us at claytonscollision@gmail.com. Customer support is available during regular shop hours: Mon - Fri: 9:00 AM - 5:00 PM | Sat - Sun: Closed.
Carrier Information:
- Standard message and data rates may apply
- Carriers are not liable for delayed or undelivered messages
- Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Clayton's Collision
Address: 1924 Grayville Rd, Anna, TX 75409
Phone: (903) 268-0158
Email: claytonscollision@gmail.com
By using our website and services, you consent to this Privacy Policy.
